Privacy Policy

Effective Date: 3 August 2026

Privacy Policy for CleanClarity

Clean Clarity LTD (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business Name: Clean Clarity LTD
Email: Contact@cleanclarity.co.uk
Telephone: 07300064997
Business Address: 20, Swan Building Swan Street, Manchester, United Kingdom, M4 5JW

If you have any questions about this Privacy Policy or how we process your personal data, please contact us using the details above.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Full name

  • Home or business address

  • Email address

  • Telephone number

  • Details of the cleaning services requested

  • Appointment and booking information

  • Payment and billing information (we do not store full payment card details)

  • Communications between you and us via email, telephone, text message or social media

  • CCTV or doorbell camera footage where it is incidental to providing our services

  • Website usage information collected through cookies (where applicable)

3. How We Collect Your Information

We collect personal data when you:

  • Contact us by phone, email, website or social media

  • Request a quotation

  • Book our services

  • Complete forms on our website

  • Make payments

  • Subscribe to marketing communications

  • Interact with our website

4. Lawful Basis for Processing

Under UK GDPR, we process your personal data on one or more of the following lawful bases:

  • Contract – to provide the cleaning services you have requested.

  • Legitimate Interests – to manage and improve our business, communicate with customers, prevent fraud and maintain records.

  • Legal Obligation – to comply with tax, accounting and other legal requirements.

  • Consent – where you have agreed to receive marketing communications or where consent is otherwise required.

You may withdraw your consent at any time where processing is based on consent.

5. How We Use Your Personal Data

We use your information to:

  • Provide cleaning services

  • Arrange appointments

  • Prepare quotations

  • Process payments and invoices

  • Respond to enquiries

  • Maintain customer records

  • Improve our services

  • Meet our legal obligations

  • Send marketing communications where you have consented or where permitted by law

6. Sharing Your Personal Data

We only share your information where necessary.

Recipients may include:

  • Employees and authorised cleaners assigned to your booking

  • Self-employed subcontractors working on our behalf

  • Payment processors

  • Accountants and bookkeeping providers

  • IT support and website hosting providers

  • Government authorities or regulators where required by law

  • Insurers and legal advisers where necessary

We never sell your personal information to third parties.

7. International Transfers

We normally store and process personal data within the United Kingdom. Where personal data is transferred outside the UK, we will ensure appropriate safeguards are in place as required by UK GDPR.

8. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, disclosure, alteration or destruction.

Access to personal data is limited to those who require it to perform their duties.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.

Typically:

  • Customer enquiries: up to 12 months

  • Service records: up to 6 years

  • Financial and tax records: up to 6 years to comply with HM Revenue & Customs requirements

  • Marketing records: until you unsubscribe or withdraw consent

10. Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your personal data in certain circumstances

  • Request restriction of processing

  • Object to processing based on legitimate interests

  • Request transfer of your data (data portability)

  • Withdraw consent where applicable

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

11. Cookies

If you use our website, we may use cookies to improve your browsing experience and understand website performance.

Where legally required, we will ask for your consent before placing non-essential cookies on your device.

12. Marketing

We will only send marketing emails or messages where we have your consent or another lawful basis to do so.

You may unsubscribe at any time by contacting us or using the unsubscribe link included in our communications.

13. Children’s Privacy

Our services are not directed at children under the age of 18, and we do not knowingly collect personal data from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will include the updated effective date.

15. Contact Information

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Clean Clarity LTD
Email: contact@cleanclarity.co.uk
Telephone: 07300064997

If you remain dissatisfied, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), the UK’s independent authority responsible for data protection.